Exceptions/License not found

LICENSE: NOT FOUND is a frequent exception that can appear in the sync log of Resco mobile apps.

About this exception

This exception occurs if a user of Resco mobile apps does not have a valid license. Licenses are checked when users synchronize their app with the server.

Handling

Check your license policy. Your organization can be configured to assign licenses automatically or manually. See the Mobile users section of Woodford and read the wiki article for information about possible pitfalls.
Check if you can access Resco licensing service from the affected device.

Example

Date:2020-07-24 12:13:58
User:fa06dXXX-XXXX-XXXX-XXXX-005056aXXXXX
New Customization 5eb87a76-3a80-e911-b80e-005056ab0c71
<Summary>
<Settings App='13.1.2.0' Server='Crm2011.13/ActiveDirectory' Threads='3' MaxExecMultiple='0' Foreground='true' Launch='Manual'/>
<Results Sent='0' Recv='0' Result='Normal'/>
<Times Total='1900ms' Connect='690ms'/>
<Exception>12:13:58.486: MobileCrm.Data.Customization.CustomizationException: LICENSE: NOT FOUND
at MobileCrm.Data.Customization.MobileLicense+UserLicenses.ValidateLicense (MobileCrm.LoginInfo settings, Collections.Generic.List`1[T] products, Action`2[T1,T2] logger)

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