Guides feedback and statistics

Feedback and statistics are a series of tools and features for improving the guides. Mobile users and guide editors work together to make the guides better for everyone.

• Users can leave comments for each question.
• Users can provide feedback after reading a guide.
• Users are tracked when they open and read guides.
• Editors can display and process comments in the library.
• Editors can check guide feedback in the library.
• Editors can switch to the statistics page of the library to see collected usage data.

Enable feedback and usage logging

These features are configured in Woodford:

1. Go to the Guides configuration in Woodford.
2. To enable feedback, and select Enable Feedback.
3. To enable comments on step level, select Allow users to report step issues.
4. To enable statistics, and select Enable Usage Logging.
5. Save changes and publish the app project.

Rate guides and view feedback

Users can rate the guides and provide feedback to the guide editors.

The option to leave feedback is displayed after closing the guide preview. Users must spend at least 10 seconds in the guide to leave feedback. The minimum time spent viewing the guide can be configured in the Guides configuration (Time) or in the project configuration (Guide Feedback Timeout).

Editors in the back office can then view user feedback in the Guide Editor and use it to improve the guides.

Leave comments on questions

Users can report issues for individual steps when viewing a guide.

Guide editors see a red flag on their guide. They review the issues, perform changes in the guide, and mark issues complete.

Usage statistics

The information on how many times a particular guide was opened is available in the guides library:

To see more detailed statistics switch to the Statistics tab of the library.

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