Resco.Houston
- This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.
Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.
Benefits
- Increase operation efficiency and safety
- Solve problems right on the spot
- Ensure continuous improvement and preserve tribal knowledge
Components
- Secure backend cloud server that stores your company knowledge and other data
- A mobile app for front-line workers
- A web app for the experts, managers, and admins working from a PC
Roles
Resco Houston offers a different experience depending on your role in the company.
Mobile user
Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can:
- Log in to the app using your name and password, or by scanning a QR code.
- Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment.
- Acces the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts.
- Read guides to learn how to install, operate, maintain, or repair the equipment.
- If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert.
Expert
Experts provide assistance to junior colleagues remotely using AR video calls. As an expert, you can:
- Start a web browser, log in to houston.resco.net using your credentials.
- Have read-only access to company data from the web application.
- As long as you have notifications enabled, you can be reached by video calls, accept them on your PC.
- During the call, you have access to several visual tools. You can draw freely into the AR scene or use 3D arrows to draw attention to important parts.
- If the toolbar obstructs your view, you can drag it away.
Knowledge Manager
Knowledge managers create the content. As a knowledge manager, you can:
- Using a web browser, log in to houston.resco.net using your credentials.
- Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.
Note: A model is a machine by a manufacturer. - Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.
Note: Equipment is a machine with a particular location, setup, and configuration. - Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warning as needed.
Admin
Has access to the backend server via Admin Console. As an admin, you can:
- Using a web browser, log in to houston.resco.net using your credentials.
- Manage users, teams, business units, ...