Log files

In case of problems, Resco support may occasionally ask you for log files.

Sending logs from mobile apps

Go to the app's About section – typically available on the Home screen.
Tap the scroll icon in the top right corner of the app.
Add any details as necessary and then tap the send icon.

Tip	If you can’t find the About section in your app, please contact your CRM administrator (or the person responsible for Resco Mobile CRM in your company), to guide you to the About section, or to place the About section to a visible place in the Resco Mobile CRM application customization.

Sending logs from Woodford

Warning

This function is not available in the current version of Woodford.

The legacy Silverlight version of Woodford had the function to display and send logs - select Logs from the Administration menu.

Log files in Windows versions of mobile apps

This section is aimed at technical staff responsible for troubleshooting performance potential or functional issues with Resco mobile apps.

Depending on your application version, the log files might be stored in various locations:

In case of Windows 7 Desktop application, the application data are stored in the following folder: %APPDATA%\MobileCRM, which is typically: C:\Users\{UserName}\AppData\Roaming\MobileCRM

In case of Windows Store (Win10) version, it’s %LOCALAPPDATA%\Packages\Resco.MobileCRM_{StoreId}\LocalState\MobileCRM, which is typically: C:\Users\{UserName}\AppData\Local\Packages\Resco.MobileCRM_{StoreId}\LocalState\MobileCRM

crash.log: contains information about exceptions, including problems with third-party integrations
syncLog.txt: contains information about your recent synchronizations