Resco.Houston: Difference between revisions

Revision as of 13:35, 14 June 2021

This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.

Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.

Benefits

Increase operation efficiency and safety
Solve problems right on the spot
Ensure continuous improvement and preserve tribal knowledge

Components

Secure backend cloud server that stores your company knowledge and other data
A custom mobile app for workers in the front line
A web app for the staff working from home and office

Roles

Resco Houston offers a different experience depending on your role in the company.

Mobile user: Uses the mobile app as a vital source of information about assets. Calls an expert when guides are not enough.

Expert: Uses the web app to provide assistance to junior colleagues. Has read-only access to company data.

Manager/Knowledge Manager: Creates the content. Controls assets, equipment, and guides. Has read-only access to users.

Admin: Has access to the backend server via Admin Console. Manages users, business teams, permissions...

@@ Line 27: / Line 27: @@
 Resco Houston offers a different experience depending on your role in the company.
-;Manager
+;Mobile user
-:Has full access to all company data. Controls users, assets, equipment, and guides. <!-- Can access auctionable statistical information, for example, which assets need better documentation.  -->
+:Uses the mobile app as a vital source of information about assets. Calls an expert when guides are not enough.
-;Mobile worker
+;Expert
-:Uses the mobile app in the field as a vital source of information about assets. <!-- Provides feedback about the quality and adequacy of guides. --> Calls an expert when guides are not enough.
+:Uses the web app to provide assistance to junior colleagues. Has read-only access to company data.
-;Expert
+;Manager/Knowledge Manager
-:Provides assistance to junior colleagues in the field.
+:Creates the content. Controls assets, equipment, and guides. Has read-only access to users.
-;Knowledge writer
+;Admin
-:Transforms tribal knowledge <!-- collected in the field --> into guides.
+:Has access to the backend server via [[Admin Console]]. Manages users, business teams, permissions...
 == See also ==
 * [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page]