First level support: Difference between revisions

Revision as of 07:16, 20 March 2020

Providing fast support to users is one of the key steps to further boost the user acceptance of the Resco Mobile CRM application. Resco technical support does not know the internal network security setting and workflows. In many cases, it makes a lot of sense if the support is provided by a party closer to the end user.

In this location, we will assemble information that can be used by various parties that can provide technical support for the mobile app, for example, customer administrators, technical staff of partners and resellers, as well as Resco technical support staff.

Frequent support topics

Send log - how to send log files from the app
Log files - how to read logs
Conflict resolution
Metadata changes in live projects
Synchronization
Using AppFolder to quickly switch between multiple app projects on one device

Troubleshooting

What to do when project changes are not reflected in the Resco Mobile CRM app? Blog

Sample use cases

@@ Line 2: / Line 2: @@
 In this location, we will assemble information that can be used by various parties that can provide technical support for the mobile app, for example, customer administrators, technical staff of partners and resellers, as well as Resco technical support staff.
+== Frequent support topics ==
 * [[Send log]] - how to send log files from the app
@@ Line 10: / Line 12: @@
 * Using [[Setup#AppFolder|AppFolder]] to quickly switch between multiple app projects on one device
-; Sample use cases
+== Troubleshooting ==
+* [https://blog.resco.net/2015/11/03/what-to-do-when-project-changes-are-not-reflected-in-the-resco-mobile-crm-app/ What to do when project changes are not reflected in the Resco Mobile CRM app?] {{Badge|Blog}}
+== Sample use cases ==
 * [[Localization examples]]
 * [[Report Designer examples]]