First level support

Providing fast support to users is one of the key steps to further boost the user acceptance of the Resco Mobile CRM application. Resco technical support does not know the internal network security setting and workflows. In many cases, it makes a lot of sense if the support is provided by a party closer to the end user.

In this location, we will assemble information that can be used by various parties that can provide technical support for the mobile app, for example, customer administrators, technical staff of partners and resellers, as well as Resco technical support staff.

• Send log - how to send log files from the app
• Log files - how to read logs
• Conflict resolution
• Metadata changes in live projects
• Synchronization
• Using AppFolder to quickly switch between multiple app projects on one device

Sample use cases

• Localization examples
• Report Designer examples
• Schedule Board examples