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| :''This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see [[Houston video calls]].
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| [[File:Demo.jpg|224px|link=https://www.resco.net/request-a-demo/?product=houston]] | | The knowledge library function continues as '''[[Guides]]''' in the Resco platform. |
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| '''resco.Houston''' is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.
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| {{YT|HGGzJ2pf5GQ}}
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| == Benefits ==
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| * Increase operation efficiency and safety
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| * Solve problems right on the spot
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| * Ensure continuous improvement and preserve tribal knowledge
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| == Components ==
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| * Secure backend cloud server that stores your company knowledge and other data
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| <!-- ** With integration options to other systems -->
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| * A mobile app for front-line workers
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| <!-- ** supported platforms ; downloads
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| ** how to access / log in -->
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| * A web app for the experts, managers, and admins working from a PC
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| <!-- ** how to access / log in -->
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| == Roles ==
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| resco.Houston offers a different experience depending on your role in the company.
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| === Mobile user ===
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| Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can:
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| * Login to the app using your name and password, or by scanning a QR code.
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| * Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment.
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| * Access the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts.
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| * Read guides to learn how to install, operate, maintain, or repair the equipment.
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| * If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert.
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| * Create guide drafts: take photos in the field and enter brief instructions. Knowledge manager can then take over, provide additional details, and finally publish the guide.
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| === Expert ===
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| Experts provide assistance to junior colleagues remotely using AR video calls. As an expert, you can:
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| * Start a web browser, log in to houston.resco.net using your credentials.
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| * Have read-only access to company data from the web application.
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| * As long as you have notifications enabled, you can be reached by video calls, accept them on your PC.
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| * During the call, you have access to several visual tools. You can draw freely into the AR scene or use 3D arrows to draw attention to important parts.
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| * If the toolbar obstructs your view, you can drag it away.
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| === Knowledge Manager ===
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| Knowledge managers create the content. As a knowledge manager, you can:
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| * Using a web browser, log in to houston.resco.net using your credentials.
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| * Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.<br><small>Note: A model is a machine by a manufacturer.</small>
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| * Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.<br><small>Note: Equipment is a machine with a particular location, setup, and configuration.</small>
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| * Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warnings as needed.
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| <!--
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| They control assets, equipment, and guides. Has read-only access to users.
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| -->
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| === Admin ===
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| Has access to the backend server via [[Admin Console]]. As an admin, you can:
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| * Using a web browser, log in to houston.resco.net using your credentials.
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| * Manage users, teams, business units, ...
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| == See also ==
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| * [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page]
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| Warning
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This product has been discontinued and is no longer available. If you have questions, contact your business development manager at Resco.
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The knowledge library function continues as Guides in the Resco platform.
