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| :''This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see [[Houston video calls]].
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| [[File:Demo.jpg|224px|link=https://www.resco.net/request-a-demo/?product=houston]] | | The knowledge library function continues as '''[[Guides]]''' in the Resco platform. |
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| Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.
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| {{YT|W4RvdC-Qbo4}}
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| == Benefits ==
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| * Increase operation efficiency and safety
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| * Solve problems right on the spot
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| * Ensure continuous improvement and preserve tribal knowledge
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| == Components ==
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| * Secure backend cloud server that stores your company knowledge and other data
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| <!-- ** With integration options to other systems -->
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| * A mobile app for front-line workers
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| <!-- ** supported platforms ; downloads
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| ** how to access / log in -->
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| * A web app for the experts, managers, and admins working from a PC
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| <!-- ** how to access / log in -->
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| == Roles ==
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| Resco Houston offers a different experience depending on your role in the company. | |
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| ;Mobile user
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| :Uses the mobile app on the floor as a vital source of information about equipment. Calls an expert when guides are not sufficient to solve a problem.
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| ;Expert
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| :Provides assistance to junior colleagues remotely from the web application, using AR video calls. Has read-only access to company data.
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| ;Manager/Knowledge Manager
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| :Creates the content. Controls assets, equipment, and guides. Has read-only access to users.
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| ;Admin
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| :Has access to the backend server via [[Admin Console]]. Manages users, business teams, permissions...
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| == See also ==
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| * [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page]
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| Warning
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This product has been discontinued and is no longer available. If you have questions, contact your business development manager at Resco.
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The knowledge library function continues as Guides in the Resco platform.
