Guides feedback and statistics: Difference between revisions
No edit summary |
|||
| (6 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
{{Guides TOC}} | {{Discontinued}} {{Guides TOC}} | ||
Feedback and statistics are a series of tools and features for improving the guides. Mobile users and guide editors work together to make the guides better for everyone. | Feedback and statistics are a series of tools and features for improving the guides. Mobile users and guide editors work together to make the guides better for everyone. | ||
| Line 14: | Line 14: | ||
# Go to the [[Guides#Configuring_in_Woodford|Guides configuration in Woodford]]. | # Go to the [[Guides#Configuring_in_Woodford|Guides configuration in Woodford]]. | ||
# To enable feedback, and select '''Enable Feedback'''. | # To enable feedback, and select '''Enable Feedback'''. | ||
# As '''Time''', enter the minimum time spent viewing the guide (also configurable in the [[Configuration#Forms|project configuration]] as '''Guide Feedback Timeout'''). | |||
# To enable comments on step level, select '''Allow users to report step issues'''. | # To enable comments on step level, select '''Allow users to report step issues'''. | ||
# To enable statistics, and select '''Enable Usage Logging'''. | # To enable statistics, and select '''Enable Usage Logging'''. | ||
# Save changes and publish the app project. | # Save changes and publish the app project. | ||
::[[File:Guide feedback and logging.png]] | ::[[File:Guide feedback and logging.png|alt=:Guide feedback and logging setting]] | ||
For scenarios without Woodford (Power Apps and Power Pages) | For scenarios without Woodford (Power Apps and Power Pages) | ||
| Line 25: | Line 26: | ||
# Optionally, filter for settings starting the "rh_" prefix. | # Optionally, filter for settings starting the "rh_" prefix. | ||
#* Use '''Enable step feedback''' to allow users to comment on any guide step (default: no). | #* Use '''Enable step feedback''' to allow users to comment on any guide step (default: no). | ||
#* ''' | #* Use '''Enable usage logging''' to record statistical information about reading guides in the app (default: yes). This information is then made available to guide editors. | ||
#* ''' | #* Use '''Guide feedback timeout''' to set how many seconds users must read a guide before they can rate it (default: 10 seconds). | ||
::[[File:Make powerapps guide admin settings.png|600px]] | ::[[File:Make powerapps guide admin settings.png|alt=Make powerapps Guide admin settings|600px]] | ||
== Rate guides and view feedback == | == Rate guides and view feedback == | ||
Users can rate the guides and provide feedback to the guide editors. | Users can rate the guides and provide feedback to the guide editors. The option to leave feedback is displayed after closing the guide. Users must spend at least 10 seconds in the guide to leave feedback. The minimum time spent is configurable. | ||
[[File:Guide feedback.png|300px]] | [[File:Guide feedback.png|alt=Guide feedack entry example|300px]] | ||
Editors in the back office can then view user feedback in the Guide library and use it to improve the guides. | |||
[[File:Guideeditor feedback.png|alt=Guide editor feedback on sample Guide example|500px]] | |||
== Leave comments on steps == | |||
== Leave comments on | |||
Users can report issues for individual steps when viewing a guide. | Users can report issues for individual steps when viewing a guide. | ||
| Line 48: | Line 47: | ||
Guide editors see a red flag on their guide. They review the issues, perform changes in the guide, and mark issues complete. | Guide editors see a red flag on their guide. They review the issues, perform changes in the guide, and mark issues complete. | ||
[[File:Report issue for a particular step.png|x250px]] | [[File:Report issue for a particular step.png|alt=Guides: Report issue for a particular step|x250px]] | ||
[[File:Red flag means open issues.png|x250px]] | [[File:Red flag means open issues.png|alt=Guides: Red flag means open issues|x250px]] | ||
[[File:Accept or decline comments in the guide editor.png|x250px]] | [[File:Accept or decline comments in the guide editor.png|alt= Guides:Accept or decline comments in the guide editor|x250px]] | ||
== Usage statistics == | == Usage statistics == | ||
| Line 56: | Line 55: | ||
The information on how many times a particular guide was opened is available in the guides library: | The information on how many times a particular guide was opened is available in the guides library: | ||
[[File:Guides_statistics.png]] | [[File:Guides_statistics.png|alt=Guides statisctic]] | ||
To see more detailed statistics switch to the '''Statistics''' tab of the library. | To see more detailed statistics switch to the '''Statistics''' tab of the library. | ||
[[File:Guides dashboard.jpg|600px]] | [[File:Guides dashboard.jpg|alt=Guides dashboard sample|600px]] | ||
| Line 70: | Line 69: | ||
[[Category:Guides]] | [[Category:Guides]] | ||
Latest revision as of 08:49, 11 June 2025
| Warning | This feature has been discontinued and is no longer available. If you have questions, contact your business development manager at Resco. |
|
Feedback and statistics are a series of tools and features for improving the guides. Mobile users and guide editors work together to make the guides better for everyone.
- Users can leave comments for each question.
- Users can provide feedback after reading a guide.
- Users are tracked when they open and read guides.
- Editors can display and process comments in the library.
- Editors can check guide feedback in the library.
- Editors can switch to the statistics page of the library to see collected usage data.
Setting up feedback and usage logging
If you are using Woodford:
- Go to the Guides configuration in Woodford.
- To enable feedback, and select Enable Feedback.
- As Time, enter the minimum time spent viewing the guide (also configurable in the project configuration as Guide Feedback Timeout).
- To enable comments on step level, select Allow users to report step issues.
- To enable statistics, and select Enable Usage Logging.
- Save changes and publish the app project.
For scenarios without Woodford (Power Apps and Power Pages)
- In the Power Platform editor, edit the default solution.
- Go to Settings > Setting environment values.
- Optionally, filter for settings starting the "rh_" prefix.
- Use Enable step feedback to allow users to comment on any guide step (default: no).
- Use Enable usage logging to record statistical information about reading guides in the app (default: yes). This information is then made available to guide editors.
- Use Guide feedback timeout to set how many seconds users must read a guide before they can rate it (default: 10 seconds).
Rate guides and view feedback
Users can rate the guides and provide feedback to the guide editors. The option to leave feedback is displayed after closing the guide. Users must spend at least 10 seconds in the guide to leave feedback. The minimum time spent is configurable.
Editors in the back office can then view user feedback in the Guide library and use it to improve the guides.
Leave comments on steps
Users can report issues for individual steps when viewing a guide.
Guide editors see a red flag on their guide. They review the issues, perform changes in the guide, and mark issues complete.
Usage statistics
The information on how many times a particular guide was opened is available in the guides library:
To see more detailed statistics switch to the Statistics tab of the library.
